Returns & Exchanges
WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.
- Returns will be issued refunds in the form of a digital gift card.
- Returns must be received within 15 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. International orders have 30 days from receiving your order to return merchandise. For returned items past the 15 day return period, a 25% restocking fee will be subtracted from the store credit given. The 15 days starts from the day the order was received by the customer. Returns older than 20 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
- Returns must be scent free, unworn, and unwashed, with all tags attached. Please include your packing slip with the return.
- If items are sent back past the return policy period, the customer is responsible for return postage.
- Shipping charges are not refundable.
- Sale items are final and cannot be returned or exchanged.
Cocoa Posh Boutique
P.O. Box 56836
Philadelphia, PA 19111
We do not offer return labels but hope to as we grow in the future!
Unfortunately we cannot accept clothing past the 15 day return policy for store credit. If items are returned past this period the customer will be required to pay a $5 shipping charge to have the items sent back.
- All accessories
- All hats
- All jewelry
- All intimates
- All sale items
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect, and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit.